Privacy Policy
Last revised February 13, 2025
GroupMap Technology Pty Ltd (“the Company”) operates TeamRetro, an online agile retrospective and health check tool for remote teams. We are committed to respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.
Our core data protection principles:
- Security: We keep your data safe and secure.
- Stewardship: We accept responsibility for handling personal data.
- Transparency: We communicate openly about how we process data.
- Legal Compliance: We meet all relevant privacy laws and regulations.
Definitions
- “Site” refers to our website at https://ww2.teamretro.com.
- “Service” refers to any services provided through the Site, including TeamRetro.
- “We,” “us,” “our” refer to GroupMap Technology Pty Ltd.
- “You” refers to you, our user (individual or corporate client).
By using our Service, you agree to this Privacy Policy and our Terms of Service, and you consent to the ways we collect, store, use, and disclose your personal information.
a) Personal Information You Provide
We collect personal information you choose to give us, such as:
- Name and Contact Details: Your name, email address, billing address, and similar information.
- Login Credentials: Passwords (stored in a cryptographically hashed and salted form) and related data for account access.
- Social Media Login Data: If you choose to register or sign in via Google, Facebook, LinkedIn, etc. we collect the relevant profile info they share with us.
- Payment Data: Payment details like credit card numbers and security codes. (Stored by our payment processor; please check their privacy policy).
How and When We Collect It:
- During registration
- When you use the Service or express interest in our products
- When you contact us or participate in our online sessions
Legal Bases for Processing (where applicable):
- Contract: To fulfill the agreement we have with you.
- Legitimate Interests: For our lawful business purposes (unless overridden by your rights).
- Legal Obligation: To comply with legal or regulatory requirements.
- Consent: Where you’ve specifically agreed to certain uses.
Please ensure the information you provide is accurate and up to date. Please note that certain personal data (e.g. your email) is necessary for account creation and basic functionality. If you choose not to provide or later withdraw consent to process this data, we may be unable to continue offering you some or all of our services.
b) User-Generated Content
This is the information you add in collaborative spaces—like ideas, comments, or feedback within retrospectives or workshops. It may include personal details only if you choose to include them.
- Our Use: We only store and process this content to provide our Service.
- Visibility: It’s visible to you and other invited participants.
- No Sale or Ads: We do not sell or use your User-Generated Content for advertising.
c) Information Collected Automatically
We automatically collect certain data when you interact with our Site or Service, such as:
- IP address, browser type, device information
- Usage details (e.g. features used, time spent on pages)
This helps us secure the Service, analyze usage, and improve performance. It typically does not identify you personally.
We use your personal information for purposes based on our legitimate business interests, our contract with you, compliance with legal obligations, or your consent.
Key uses include:
- Processing User-Generated Content: Facilitating retrospectives, collaboration, and related features.
- Account Creation & Login: Including social logins (Google, Facebook, LinkedIn).
- Marketing & Promotions: Sending promotional messages if you’ve consented (you can opt out anytime).
- Administrative Communications: Sending product updates, policy changes, or other important notices.
- Order Fulfillment: Managing payments, returns, and other transaction-related items.
- Testimonials: Publishing your testimonial with your consent (you can request updates or removal).
- Feedback Requests: Asking you for feedback on our Site or Service.
- Protecting Our Service: For fraud monitoring and security.
- Collaborations Between Users: Enabling shared workspaces and user-to-user interactions (with each user’s consent).
- Enforcing Terms & Legal Requests: Investigating and acting on potential legal issues or violations.
We use essential and referral cookies to operate our Site. We do not use third-party analytics or advertising cookies.
- Essential Cookies:
- Account-Related: Manage signup and administration.
- Login-Related: Remember you’re logged in.
- Site Preferences: Store your preferences (e.g. language).
- Referral Cookies: Track if you arrived via a partner site for referral purposes.
Our Service is not intended for users under 13 (or the legal minimum age in your region). If we discover we’ve collected information from a child under 13, we’ll delete it promptly. If you believe we hold data for someone under 13, please email us at privacy@teamretro.com.
We do not sell your information to third parties. We only share data:
- With Your Consent
- To Comply with Laws
- To Protect Rights and Safety (e.g. investigate fraud, address security or technical issues)
- To Enforce Our Terms
- With Service Providers (e.g. payment processors, hosting partners) who follow our strict data protection rules
- During a Business Transfer (merger, acquisition, etc. with appropriate notice to you)
Any content you share in collaborative workspaces is visible to other invited participants.
We may email you to:
- Respond to questions or requests
- Share product or service updates
- Provide subscription info
We follow relevant laws (like the Australian Spam Act 2003 and US CAN-SPAM Act). We do not use false or misleading subjects, and we always include an easy way to unsubscribe. If you wish to stop receiving marketing emails, use the unsubscribe link in our messages or contact us at info@teamretro.com.
We keep your personal information only as long as needed to provide our Service or as required by law.
- User-Generated Content stays until you or your administrator delete it or until your account is canceled.
- Trial Accounts are deleted 365 days after the trial ends.
- Canceled Paid Accounts are deleted 365 days after cancellation.
- Transactional or Billing Data may be retained for up to 7 years (to meet legal requirements).
- Backups are kept for up to 30 days for disaster recovery.
You can request account deletion at any time via the application or by emailing info@teamretro.com.
We protect your data with technical and organizational measures, including encryption (SSL/TLS) and secure hosting. We use Amazon Web Services (AWS) for data hosting, with US and EU environments. Although we work hard to protect your data, the internet is never 100% secure.
For more on AWS’s GDPR compliance, visit AWS GDPR Center.
For details on our security measures, see TeamRetro Security.
We operate separate server environments in the United States (US) and the European Union (EU). Generally, if you (or your organization) choose our US region, your information will be stored and processed on servers in the US. If you choose our EU region, your information will be stored and processed on servers in the EU. However, we may still transfer your data to other countries if it is necessary for providing our services (for example, when engaging certain service providers).
For users located in the European Economic Area (EEA), any transfer of personal data outside the EEA is protected by appropriate safeguards, such as Standard Contractual Clauses. You may request a copy of our Data Processing Agreement, which includes these clauses and explains how we protect your data during international transfers, by contacting us at privacy@teamretro.com.
General
You can review, change, or delete your account information anytime by:
- Logging into your account and updating settings
- Contacting us at info@teamretro.com
If you unsubscribe from marketing emails, we may still send you essential account-related emails.
If you have any privacy-related concerns, please contact our Data Protection Officer at privacy@teamretro.com. We’ll investigate and respond in a timely manner.
EU/UK Residents
Under the General Data Protection Regulation (GDPR) and UK GDPR, you may have the right to:
- Access your personal information
- Request correction of inaccuracies
- Request deletion of your data
- Restrict or object to certain processing
- Data portability (receive a copy in a portable format)
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:
- European Union (EU)
- United Kingdom (UK)
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website: https://prighter.com/q/11059092
You can also lodge a complaint with your local data protection authority.
Australian Residents
We comply with the Australian Privacy Principles. You can request:
- Access to personal information we hold
- Corrections if data is incorrect
If you have any complaints about our handling of your data, contact us or the Office of the Australian Information Commissioner (OAIC).
California Residents
You have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), such as:
- Right to Know/Access
- Right to Delete
- Right to Correct
- Right to Opt Out of Sharing/Sale of personal information
- Right to Limit Use of Sensitive Personal Information
- Right to Non-Discrimination for exercising your privacy rights
You can exercise these rights by emailing info@teamretro.com. If you use an authorized agent, we may require proof of authorization.
If you have questions about this Privacy Policy or wish to submit a request, please contact:
Chief Privacy Officer
GroupMap Technology Pty. Ltd.
Level 1/931 Albany Highway
East Victoria Park WA 6100
Australia
privacy@teamretro.com
For general inquiries about TeamRetro, email us at info@teamretro.com or write to the address above.