![](\"https:\/\/ww2.teamretro.com\/wp-content\/uploads\/2022\/01\/security-ssl-265x300-1.png\" "\\"security-ssl-265×300\\"")
<\/span><\/div>Security<\/h1>\nOur customers trust us to keep their data secure and confidential. We take security seriously and work constantly to ensure that trust is well-founded. Have questions? Feel free to reach out to us at security@teamretro.com<\/a><\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>![](\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27201%27%20height%3D%27201%27%20viewBox%3D%270%200%20201%20201%27%3E%3Crect%20width%3D%27201%27%20height%3D%27201%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" "\\"AICPA-SOC-Logo\\"")
<\/span><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div>TeamRetro is SOC 2 Type 2<\/strong> accredited for Security, Confidentiality, and Privacy. An independent auditor has evaluated our policies, product, platform, and infrastructure in accordance with the Standard on Assurance Engagements (ASAE 3150) and verified that TeamRetro complies with their stringent requirements.<\/strong><\/h4>\n<\/div><\/div><\/div><\/div><\/div>Download SOC 3<\/span><\/a><\/div><\/div><\/div>Request SOC2 TYPE 2<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Secure Platform<\/h2>\n<\/div><\/div><\/div>Secure infrastructure<\/strong><\/h4>\nOur services are hosted on Amazon Web Services<\/a> (AWS) infrastructure. We don’t host or run our own routers, load balancers, DNS servers or physical servers. Amazon data-centers feature 24-hour manned security, biometric access control, video surveillance, and physical locks. All systems, networked devices, and circuits are constantly monitored. AWS facilities are accredited under ISO 27001<\/a>, SOC 1 and SOC 2<\/a>\/SSAE 16\/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate and Sarbanes-Oxley (SOX). Learn more about AWS security<\/a>.<\/p>\nUSA or EU hosted – your choice<\/strong><\/h4>\nBy default our customers are served from data-centres and data sub-processors in the United States of America, with our primary services hosted in Northern Virginia. Enterprise customers are offered the option of an EU-hosted environment with our primary services and data sub-processors located exclusively in EU member-state countries.<\/p>\n
Always encrypted<\/strong><\/h4>\nEncryption in transit – <\/em>All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2 or 1.3).<\/p>\nEncryption at rest – <\/em>All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.<\/p>\nSecure payments<\/strong><\/h4>\nOur platform is PCI DSS compliant, ensuring secure handling of payment data with industry-leading protection and compliance measures. We aren\u2019t in the business of handling or storing credit card numbers \u2013 your card details are directly captured and stored securely by Braintree<\/a> (a PayPal company), our payments provider. Braintree is certified as PCI Level 1 compliant, and listed as a Visa\u00ae Global Compliant Provider and MasterCard\u00ae Compliant Provider (SDP). Learn more about Braintree security and compliance<\/a>.<\/p>\nApplication security monitoring<\/strong><\/h4>\n\n- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.<\/li>\n
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.<\/li>\n
- We collect and store comprehensive logs to provide an audit trail of our applications activity. Our logs are frequently reviewed by our security team to identify anomalies.<\/li>\n
- Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.<\/li>\n<\/ul>\n
Application security protection<\/strong><\/h4>\n\n- We use Amazon Web Application Firewall<\/a> to protect our users from a wide variety of vulnerabilities. AWS WAF integrates protections against the most critical attack categories like SQL injections and cross-site scripting. It blocks attacks in real-time and warns us when attackers start stressing our applications.<\/li>\n
- We use security headers to protect our users from attacks. Our services have received an A grade from SecurityHeaders.io<\/a>.<\/li>\n<\/ul>\n
Incident management<\/strong><\/h4>\n\n\nSuspected security incidents, including any logical and physical security breaches are ticketed, tracked and resolved following our incident response policy and procedures. If you have any questions or suspect an incident may have occurred, please contact security@teamretro.com<\/a><\/p>\n<\/div>\n<\/div>\nDowntime reporting<\/strong><\/h4>\nEnterprise customers can elect to be notified of any problems via email. Our hosting platform usually obviates the need for downtime when we make changes to our services. However, we will notify customers by email at least 24 hours in advance of any planned downtime.<\/p>\n
Your privacy, protected<\/strong><\/h4>\nYour data remains owned by you; and only accessible to those whom you to choose to share. TeamRetro (and the GroupMap Technology team) may only access your data in limited circumstances such as when required by law or to provide technical support. Full details can be found in the TeamRetro Privacy Policy<\/a>.<\/p>\nData retention and removal<\/strong><\/h4>\nWe retain our users data for a period of 365 days after their trial or subscription ends. All data is then completely removed from the application. Users can request the removal of data at any time by deleting their account or contacting TeamRetro support. Read more about our privacy settings in our Privacy Policy<\/a><\/p>\nBusiness continuity and disaster recovery<\/strong><\/h4>\nWe back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 24 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
![](\"https:\/\/ww2.teamretro.com\/wp-content\/uploads\/2022\/08\/STAR-Level-1-badge-1-1.png\")
<\/a><\/span><\/div><\/div><\/div><\/div><\/div>User Protection<\/h2>\n<\/div><\/div><\/div>Single sign-on<\/strong><\/h4>\nSingle sign-on (SSO) via your SAML Identity Provider (IdP) is available for all TeamRetro customers.<\/p>\n
Passwords \u2013 protected<\/strong><\/h4>\nTeamRetro passwords are stored salted and cryptographically hashed using the state-of-the-art bcrypt algorithm. TeamRetro enforces a minimum password complexity requirement using Dropbox\u2019s ZXCVBN library, ensuring passwords are safely unguessable and unbreakable.<\/p>\n
Account verification<\/strong><\/h4>\nUsers are required to verify their ownership of an email address via a link provided in an automated email prior to using for a TeamRetro account. All users must be authenticated prior to gaining access to customer data.<\/p>\n
Account takeover protection<\/strong><\/h4>\nWe protect our users against data breaches by monitoring and blocking brute force attacks.<\/p>\n
2-factor authentication<\/strong><\/h4>\nWe allow for 2-factor authentication via Google or your SAML IdP to protect against account takeover attacks.<\/p>\n
Role-based access control<\/strong><\/h4>\nAdvanced role-based access control (RBAC) is offered on all accounts.<\/p>\n
Suspicious user behavior monitoring<\/strong><\/h4>\nWe use Datadog<\/a> to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.<\/p>\n<\/div><\/div><\/div><\/div><\/div>Security Practices<\/h2>\n<\/div><\/div><\/div>Secure coding<\/strong><\/h4>\nOur developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:<\/p>\n
\n- Developers participate in regular security training to learn about common vulnerabilities and threats<\/li>\n
- We review our code for security vulnerabilities<\/li>\n
- We regularly update our dependencies and make sure none of them has known vulnerabilities<\/li>\n
- We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase<\/li>\n
- We use Dynamic Application Security Testing (DAST) to scan our applications<\/li>\n
- By using Datadog<\/a> we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or bug bounty programs. We are also warned when application components with known vulnerabilities are used in production (dependencies).<\/li>\n<\/ul>\n
Vulnerability scanning<\/strong><\/h4>\n
![](\"https:\/\/ww2.teamretro.com\/wp-content\/uploads\/2023\/05\/AICPA-SOC-Logo-1.png\" "\\"AICPA-SOC-Logo\\""){kind=logo}
<\/span><\/div><\/div><\/div>![](\"https:\/\/ww2.teamretro.com\/wp-content\/uploads\/2023\/05\/AICPA-SOC2-TYPE2-Logo.png\" "\\"AICPA-SOC2-TYPE2-Logo\\""){kind=logo}
<\/span><\/div><\/div><\/div>![](\"https:\/\/ww2.teamretro.com\/wp-content\/uploads\/2023\/05\/AICPA-SOC3-Logo.png\" "\\"AICPA-SOC3-Logo\\""){kind=logo}
<\/span><\/div><\/div><\/div>TeamRetro is SOC 2 Type 2<\/strong> accredited for Security, Confidentiality, and Privacy. An independent auditor has evaluated our policies, product, platform, and infrastructure in accordance with the Standard on Assurance Engagements (ASAE 3150) and verified that TeamRetro complies with their stringent requirements.<\/strong><\/h4>\n<\/div><\/div><\/div><\/div><\/div>Download SOC 3<\/span><\/a><\/div><\/div><\/div>Request SOC2 TYPE 2<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Secure Platform<\/h2>\n<\/div><\/div><\/div>Secure infrastructure<\/strong><\/h4>\nOur services are hosted on Amazon Web Services<\/a> (AWS) infrastructure. We don’t host or run our own routers, load balancers, DNS servers or physical servers. Amazon data-centers feature 24-hour manned security, biometric access control, video surveillance, and physical locks. All systems, networked devices, and circuits are constantly monitored. AWS facilities are accredited under ISO 27001<\/a>, SOC 1 and SOC 2<\/a>\/SSAE 16\/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate and Sarbanes-Oxley (SOX). Learn more about AWS security<\/a>.<\/p>\nUSA or EU hosted – your choice<\/strong><\/h4>\nBy default our customers are served from data-centres and data sub-processors in the United States of America, with our primary services hosted in Northern Virginia. Enterprise customers are offered the option of an EU-hosted environment with our primary services and data sub-processors located exclusively in EU member-state countries.<\/p>\n
Always encrypted<\/strong><\/h4>\nEncryption in transit – <\/em>All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2 or 1.3).<\/p>\nEncryption at rest – <\/em>All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.<\/p>\nSecure payments<\/strong><\/h4>\nOur platform is PCI DSS compliant, ensuring secure handling of payment data with industry-leading protection and compliance measures. We aren\u2019t in the business of handling or storing credit card numbers \u2013 your card details are directly captured and stored securely by Braintree<\/a> (a PayPal company), our payments provider. Braintree is certified as PCI Level 1 compliant, and listed as a Visa\u00ae Global Compliant Provider and MasterCard\u00ae Compliant Provider (SDP). Learn more about Braintree security and compliance<\/a>.<\/p>\nApplication security monitoring<\/strong><\/h4>\n\n- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.<\/li>\n
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.<\/li>\n
- We collect and store comprehensive logs to provide an audit trail of our applications activity. Our logs are frequently reviewed by our security team to identify anomalies.<\/li>\n
- Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.<\/li>\n<\/ul>\n
Application security protection<\/strong><\/h4>\n\n- We use Amazon Web Application Firewall<\/a> to protect our users from a wide variety of vulnerabilities. AWS WAF integrates protections against the most critical attack categories like SQL injections and cross-site scripting. It blocks attacks in real-time and warns us when attackers start stressing our applications.<\/li>\n
- We use security headers to protect our users from attacks. Our services have received an A grade from SecurityHeaders.io<\/a>.<\/li>\n<\/ul>\n
Incident management<\/strong><\/h4>\n\n\nSuspected security incidents, including any logical and physical security breaches are ticketed, tracked and resolved following our incident response policy and procedures. If you have any questions or suspect an incident may have occurred, please contact security@teamretro.com<\/a><\/p>\n<\/div>\n<\/div>\nDowntime reporting<\/strong><\/h4>\nEnterprise customers can elect to be notified of any problems via email. Our hosting platform usually obviates the need for downtime when we make changes to our services. However, we will notify customers by email at least 24 hours in advance of any planned downtime.<\/p>\n
Your privacy, protected<\/strong><\/h4>\nYour data remains owned by you; and only accessible to those whom you to choose to share. TeamRetro (and the GroupMap Technology team) may only access your data in limited circumstances such as when required by law or to provide technical support. Full details can be found in the TeamRetro Privacy Policy<\/a>.<\/p>\nData retention and removal<\/strong><\/h4>\nWe retain our users data for a period of 365 days after their trial or subscription ends. All data is then completely removed from the application. Users can request the removal of data at any time by deleting their account or contacting TeamRetro support. Read more about our privacy settings in our Privacy Policy<\/a><\/p>\nBusiness continuity and disaster recovery<\/strong><\/h4>\nWe back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 24 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/a><\/span><\/div><\/div><\/div><\/div><\/div>User Protection<\/h2>\n<\/div><\/div><\/div>Single sign-on<\/strong><\/h4>\nSingle sign-on (SSO) via your SAML Identity Provider (IdP) is available for all TeamRetro customers.<\/p>\n
Passwords \u2013 protected<\/strong><\/h4>\nTeamRetro passwords are stored salted and cryptographically hashed using the state-of-the-art bcrypt algorithm. TeamRetro enforces a minimum password complexity requirement using Dropbox\u2019s ZXCVBN library, ensuring passwords are safely unguessable and unbreakable.<\/p>\n
Account verification<\/strong><\/h4>\nUsers are required to verify their ownership of an email address via a link provided in an automated email prior to using for a TeamRetro account. All users must be authenticated prior to gaining access to customer data.<\/p>\n
Account takeover protection<\/strong><\/h4>\nWe protect our users against data breaches by monitoring and blocking brute force attacks.<\/p>\n
2-factor authentication<\/strong><\/h4>\nWe allow for 2-factor authentication via Google or your SAML IdP to protect against account takeover attacks.<\/p>\n
Role-based access control<\/strong><\/h4>\nAdvanced role-based access control (RBAC) is offered on all accounts.<\/p>\n
Suspicious user behavior monitoring<\/strong><\/h4>\nWe use Datadog<\/a> to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.<\/p>\n<\/div><\/div><\/div><\/div><\/div>Security Practices<\/h2>\n<\/div><\/div><\/div>Secure coding<\/strong><\/h4>\nOur developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:<\/p>\n
\n- Developers participate in regular security training to learn about common vulnerabilities and threats<\/li>\n
- We review our code for security vulnerabilities<\/li>\n
- We regularly update our dependencies and make sure none of them has known vulnerabilities<\/li>\n
- We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase<\/li>\n
- We use Dynamic Application Security Testing (DAST) to scan our applications<\/li>\n
- By using Datadog<\/a> we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or bug bounty programs. We are also warned when application components with known vulnerabilities are used in production (dependencies).<\/li>\n<\/ul>\n
Vulnerability scanning<\/strong><\/h4>\n
Secure Platform<\/h2>\n<\/div><\/div><\/div>Secure infrastructure<\/strong><\/h4>\nOur services are hosted on Amazon Web Services<\/a> (AWS) infrastructure. We don’t host or run our own routers, load balancers, DNS servers or physical servers. Amazon data-centers feature 24-hour manned security, biometric access control, video surveillance, and physical locks. All systems, networked devices, and circuits are constantly monitored. AWS facilities are accredited under ISO 27001<\/a>, SOC 1 and SOC 2<\/a>\/SSAE 16\/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate and Sarbanes-Oxley (SOX). Learn more about AWS security<\/a>.<\/p>\nUSA or EU hosted – your choice<\/strong><\/h4>\nBy default our customers are served from data-centres and data sub-processors in the United States of America, with our primary services hosted in Northern Virginia. Enterprise customers are offered the option of an EU-hosted environment with our primary services and data sub-processors located exclusively in EU member-state countries.<\/p>\n
Always encrypted<\/strong><\/h4>\nEncryption in transit – <\/em>All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2 or 1.3).<\/p>\nEncryption at rest – <\/em>All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.<\/p>\nSecure payments<\/strong><\/h4>\nOur platform is PCI DSS compliant, ensuring secure handling of payment data with industry-leading protection and compliance measures. We aren\u2019t in the business of handling or storing credit card numbers \u2013 your card details are directly captured and stored securely by Braintree<\/a> (a PayPal company), our payments provider. Braintree is certified as PCI Level 1 compliant, and listed as a Visa\u00ae Global Compliant Provider and MasterCard\u00ae Compliant Provider (SDP). Learn more about Braintree security and compliance<\/a>.<\/p>\nApplication security monitoring<\/strong><\/h4>\n\n- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.<\/li>\n
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.<\/li>\n
- We collect and store comprehensive logs to provide an audit trail of our applications activity. Our logs are frequently reviewed by our security team to identify anomalies.<\/li>\n
- Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.<\/li>\n<\/ul>\n
Application security protection<\/strong><\/h4>\n\n- We use Amazon Web Application Firewall<\/a> to protect our users from a wide variety of vulnerabilities. AWS WAF integrates protections against the most critical attack categories like SQL injections and cross-site scripting. It blocks attacks in real-time and warns us when attackers start stressing our applications.<\/li>\n
- We use security headers to protect our users from attacks. Our services have received an A grade from SecurityHeaders.io<\/a>.<\/li>\n<\/ul>\n
Incident management<\/strong><\/h4>\n\n\nSuspected security incidents, including any logical and physical security breaches are ticketed, tracked and resolved following our incident response policy and procedures. If you have any questions or suspect an incident may have occurred, please contact security@teamretro.com<\/a><\/p>\n<\/div>\n<\/div>\nDowntime reporting<\/strong><\/h4>\nEnterprise customers can elect to be notified of any problems via email. Our hosting platform usually obviates the need for downtime when we make changes to our services. However, we will notify customers by email at least 24 hours in advance of any planned downtime.<\/p>\n
Your privacy, protected<\/strong><\/h4>\nYour data remains owned by you; and only accessible to those whom you to choose to share. TeamRetro (and the GroupMap Technology team) may only access your data in limited circumstances such as when required by law or to provide technical support. Full details can be found in the TeamRetro Privacy Policy<\/a>.<\/p>\nData retention and removal<\/strong><\/h4>\nWe retain our users data for a period of 365 days after their trial or subscription ends. All data is then completely removed from the application. Users can request the removal of data at any time by deleting their account or contacting TeamRetro support. Read more about our privacy settings in our Privacy Policy<\/a><\/p>\nBusiness continuity and disaster recovery<\/strong><\/h4>\nWe back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 24 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/a><\/span><\/div><\/div><\/div><\/div><\/div>User Protection<\/h2>\n<\/div><\/div><\/div>Single sign-on<\/strong><\/h4>\nSingle sign-on (SSO) via your SAML Identity Provider (IdP) is available for all TeamRetro customers.<\/p>\n
Passwords \u2013 protected<\/strong><\/h4>\nTeamRetro passwords are stored salted and cryptographically hashed using the state-of-the-art bcrypt algorithm. TeamRetro enforces a minimum password complexity requirement using Dropbox\u2019s ZXCVBN library, ensuring passwords are safely unguessable and unbreakable.<\/p>\n
Account verification<\/strong><\/h4>\nUsers are required to verify their ownership of an email address via a link provided in an automated email prior to using for a TeamRetro account. All users must be authenticated prior to gaining access to customer data.<\/p>\n
Account takeover protection<\/strong><\/h4>\nWe protect our users against data breaches by monitoring and blocking brute force attacks.<\/p>\n
2-factor authentication<\/strong><\/h4>\nWe allow for 2-factor authentication via Google or your SAML IdP to protect against account takeover attacks.<\/p>\n
Role-based access control<\/strong><\/h4>\nAdvanced role-based access control (RBAC) is offered on all accounts.<\/p>\n
Suspicious user behavior monitoring<\/strong><\/h4>\nWe use Datadog<\/a> to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.<\/p>\n<\/div><\/div><\/div><\/div><\/div>Security Practices<\/h2>\n<\/div><\/div><\/div>Secure coding<\/strong><\/h4>\nOur developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:<\/p>\n
\n- Developers participate in regular security training to learn about common vulnerabilities and threats<\/li>\n
- We review our code for security vulnerabilities<\/li>\n
- We regularly update our dependencies and make sure none of them has known vulnerabilities<\/li>\n
- We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase<\/li>\n
- We use Dynamic Application Security Testing (DAST) to scan our applications<\/li>\n
- By using Datadog<\/a> we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or bug bounty programs. We are also warned when application components with known vulnerabilities are used in production (dependencies).<\/li>\n<\/ul>\n
Vulnerability scanning<\/strong><\/h4>\n
Secure infrastructure<\/strong><\/h4>\nOur services are hosted on Amazon Web Services<\/a> (AWS) infrastructure. We don’t host or run our own routers, load balancers, DNS servers or physical servers. Amazon data-centers feature 24-hour manned security, biometric access control, video surveillance, and physical locks. All systems, networked devices, and circuits are constantly monitored. AWS facilities are accredited under ISO 27001<\/a>, SOC 1 and SOC 2<\/a>\/SSAE 16\/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate and Sarbanes-Oxley (SOX). Learn more about AWS security<\/a>.<\/p>\nUSA or EU hosted – your choice<\/strong><\/h4>\nBy default our customers are served from data-centres and data sub-processors in the United States of America, with our primary services hosted in Northern Virginia. Enterprise customers are offered the option of an EU-hosted environment with our primary services and data sub-processors located exclusively in EU member-state countries.<\/p>\n
Always encrypted<\/strong><\/h4>\nEncryption in transit – <\/em>All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2 or 1.3).<\/p>\nEncryption at rest – <\/em>All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.<\/p>\nSecure payments<\/strong><\/h4>\nOur platform is PCI DSS compliant, ensuring secure handling of payment data with industry-leading protection and compliance measures. We aren\u2019t in the business of handling or storing credit card numbers \u2013 your card details are directly captured and stored securely by Braintree<\/a> (a PayPal company), our payments provider. Braintree is certified as PCI Level 1 compliant, and listed as a Visa\u00ae Global Compliant Provider and MasterCard\u00ae Compliant Provider (SDP). Learn more about Braintree security and compliance<\/a>.<\/p>\nApplication security monitoring<\/strong><\/h4>\n\n- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.<\/li>\n
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.<\/li>\n
- We collect and store comprehensive logs to provide an audit trail of our applications activity. Our logs are frequently reviewed by our security team to identify anomalies.<\/li>\n
- Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.<\/li>\n<\/ul>\n
Application security protection<\/strong><\/h4>\n\n- We use Amazon Web Application Firewall<\/a> to protect our users from a wide variety of vulnerabilities. AWS WAF integrates protections against the most critical attack categories like SQL injections and cross-site scripting. It blocks attacks in real-time and warns us when attackers start stressing our applications.<\/li>\n
- We use security headers to protect our users from attacks. Our services have received an A grade from SecurityHeaders.io<\/a>.<\/li>\n<\/ul>\n
Incident management<\/strong><\/h4>\n\n\nSuspected security incidents, including any logical and physical security breaches are ticketed, tracked and resolved following our incident response policy and procedures. If you have any questions or suspect an incident may have occurred, please contact security@teamretro.com<\/a><\/p>\n<\/div>\n<\/div>\nDowntime reporting<\/strong><\/h4>\nEnterprise customers can elect to be notified of any problems via email. Our hosting platform usually obviates the need for downtime when we make changes to our services. However, we will notify customers by email at least 24 hours in advance of any planned downtime.<\/p>\n
Your privacy, protected<\/strong><\/h4>\nYour data remains owned by you; and only accessible to those whom you to choose to share. TeamRetro (and the GroupMap Technology team) may only access your data in limited circumstances such as when required by law or to provide technical support. Full details can be found in the TeamRetro Privacy Policy<\/a>.<\/p>\nData retention and removal<\/strong><\/h4>\nWe retain our users data for a period of 365 days after their trial or subscription ends. All data is then completely removed from the application. Users can request the removal of data at any time by deleting their account or contacting TeamRetro support. Read more about our privacy settings in our Privacy Policy<\/a><\/p>\nBusiness continuity and disaster recovery<\/strong><\/h4>\nWe back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 24 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/a><\/span><\/div><\/div><\/div><\/div><\/div>User Protection<\/h2>\n<\/div><\/div><\/div>Single sign-on<\/strong><\/h4>\nSingle sign-on (SSO) via your SAML Identity Provider (IdP) is available for all TeamRetro customers.<\/p>\n
Passwords \u2013 protected<\/strong><\/h4>\nTeamRetro passwords are stored salted and cryptographically hashed using the state-of-the-art bcrypt algorithm. TeamRetro enforces a minimum password complexity requirement using Dropbox\u2019s ZXCVBN library, ensuring passwords are safely unguessable and unbreakable.<\/p>\n
Account verification<\/strong><\/h4>\nUsers are required to verify their ownership of an email address via a link provided in an automated email prior to using for a TeamRetro account. All users must be authenticated prior to gaining access to customer data.<\/p>\n
Account takeover protection<\/strong><\/h4>\nWe protect our users against data breaches by monitoring and blocking brute force attacks.<\/p>\n
2-factor authentication<\/strong><\/h4>\nWe allow for 2-factor authentication via Google or your SAML IdP to protect against account takeover attacks.<\/p>\n
Role-based access control<\/strong><\/h4>\nAdvanced role-based access control (RBAC) is offered on all accounts.<\/p>\n
Suspicious user behavior monitoring<\/strong><\/h4>\nWe use Datadog<\/a> to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.<\/p>\n<\/div><\/div><\/div><\/div><\/div>Security Practices<\/h2>\n<\/div><\/div><\/div>Secure coding<\/strong><\/h4>\nOur developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:<\/p>\n
\n- Developers participate in regular security training to learn about common vulnerabilities and threats<\/li>\n
- We review our code for security vulnerabilities<\/li>\n
- We regularly update our dependencies and make sure none of them has known vulnerabilities<\/li>\n
- We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase<\/li>\n
- We use Dynamic Application Security Testing (DAST) to scan our applications<\/li>\n
- By using Datadog<\/a> we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or bug bounty programs. We are also warned when application components with known vulnerabilities are used in production (dependencies).<\/li>\n<\/ul>\n
Vulnerability scanning<\/strong><\/h4>\n
USA or EU hosted – your choice<\/strong><\/h4>\nBy default our customers are served from data-centres and data sub-processors in the United States of America, with our primary services hosted in Northern Virginia. Enterprise customers are offered the option of an EU-hosted environment with our primary services and data sub-processors located exclusively in EU member-state countries.<\/p>\n
Always encrypted<\/strong><\/h4>\nEncryption in transit – <\/em>All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2 or 1.3).<\/p>\nEncryption at rest – <\/em>All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.<\/p>\nSecure payments<\/strong><\/h4>\nOur platform is PCI DSS compliant, ensuring secure handling of payment data with industry-leading protection and compliance measures. We aren\u2019t in the business of handling or storing credit card numbers \u2013 your card details are directly captured and stored securely by Braintree<\/a> (a PayPal company), our payments provider. Braintree is certified as PCI Level 1 compliant, and listed as a Visa\u00ae Global Compliant Provider and MasterCard\u00ae Compliant Provider (SDP). Learn more about Braintree security and compliance<\/a>.<\/p>\nApplication security monitoring<\/strong><\/h4>\n\n- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.<\/li>\n
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.<\/li>\n
- We collect and store comprehensive logs to provide an audit trail of our applications activity. Our logs are frequently reviewed by our security team to identify anomalies.<\/li>\n
- Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.<\/li>\n<\/ul>\n
Application security protection<\/strong><\/h4>\n\n- We use Amazon Web Application Firewall<\/a> to protect our users from a wide variety of vulnerabilities. AWS WAF integrates protections against the most critical attack categories like SQL injections and cross-site scripting. It blocks attacks in real-time and warns us when attackers start stressing our applications.<\/li>\n
- We use security headers to protect our users from attacks. Our services have received an A grade from SecurityHeaders.io<\/a>.<\/li>\n<\/ul>\n
Incident management<\/strong><\/h4>\n\n\nSuspected security incidents, including any logical and physical security breaches are ticketed, tracked and resolved following our incident response policy and procedures. If you have any questions or suspect an incident may have occurred, please contact security@teamretro.com<\/a><\/p>\n<\/div>\n<\/div>\nDowntime reporting<\/strong><\/h4>\nEnterprise customers can elect to be notified of any problems via email. Our hosting platform usually obviates the need for downtime when we make changes to our services. However, we will notify customers by email at least 24 hours in advance of any planned downtime.<\/p>\n
Your privacy, protected<\/strong><\/h4>\nYour data remains owned by you; and only accessible to those whom you to choose to share. TeamRetro (and the GroupMap Technology team) may only access your data in limited circumstances such as when required by law or to provide technical support. Full details can be found in the TeamRetro Privacy Policy<\/a>.<\/p>\nData retention and removal<\/strong><\/h4>\nWe retain our users data for a period of 365 days after their trial or subscription ends. All data is then completely removed from the application. Users can request the removal of data at any time by deleting their account or contacting TeamRetro support. Read more about our privacy settings in our Privacy Policy<\/a><\/p>\nBusiness continuity and disaster recovery<\/strong><\/h4>\nWe back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 24 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/a><\/span><\/div><\/div><\/div><\/div><\/div>User Protection<\/h2>\n<\/div><\/div><\/div>Single sign-on<\/strong><\/h4>\nSingle sign-on (SSO) via your SAML Identity Provider (IdP) is available for all TeamRetro customers.<\/p>\n
Passwords \u2013 protected<\/strong><\/h4>\nTeamRetro passwords are stored salted and cryptographically hashed using the state-of-the-art bcrypt algorithm. TeamRetro enforces a minimum password complexity requirement using Dropbox\u2019s ZXCVBN library, ensuring passwords are safely unguessable and unbreakable.<\/p>\n
Account verification<\/strong><\/h4>\nUsers are required to verify their ownership of an email address via a link provided in an automated email prior to using for a TeamRetro account. All users must be authenticated prior to gaining access to customer data.<\/p>\n
Account takeover protection<\/strong><\/h4>\nWe protect our users against data breaches by monitoring and blocking brute force attacks.<\/p>\n
2-factor authentication<\/strong><\/h4>\nWe allow for 2-factor authentication via Google or your SAML IdP to protect against account takeover attacks.<\/p>\n
Role-based access control<\/strong><\/h4>\nAdvanced role-based access control (RBAC) is offered on all accounts.<\/p>\n
Suspicious user behavior monitoring<\/strong><\/h4>\nWe use Datadog<\/a> to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.<\/p>\n<\/div><\/div><\/div><\/div><\/div>Security Practices<\/h2>\n<\/div><\/div><\/div>Secure coding<\/strong><\/h4>\nOur developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:<\/p>\n
\n- Developers participate in regular security training to learn about common vulnerabilities and threats<\/li>\n
- We review our code for security vulnerabilities<\/li>\n
- We regularly update our dependencies and make sure none of them has known vulnerabilities<\/li>\n
- We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase<\/li>\n
- We use Dynamic Application Security Testing (DAST) to scan our applications<\/li>\n
- By using Datadog<\/a> we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or bug bounty programs. We are also warned when application components with known vulnerabilities are used in production (dependencies).<\/li>\n<\/ul>\n
Vulnerability scanning<\/strong><\/h4>\n
Encryption in transit – <\/em>All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2 or 1.3).<\/p>\n Encryption at rest – <\/em>All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.<\/p>\n Our platform is PCI DSS compliant, ensuring secure handling of payment data with industry-leading protection and compliance measures. We aren\u2019t in the business of handling or storing credit card numbers \u2013 your card details are directly captured and stored securely by Braintree<\/a> (a PayPal company), our payments provider. Braintree is certified as PCI Level 1 compliant, and listed as a Visa\u00ae Global Compliant Provider and MasterCard\u00ae Compliant Provider (SDP). Learn more about Braintree security and compliance<\/a>.<\/p>\n Suspected security incidents, including any logical and physical security breaches are ticketed, tracked and resolved following our incident response policy and procedures. If you have any questions or suspect an incident may have occurred, please contact security@teamretro.com<\/a><\/p>\n<\/div>\n<\/div>\n Enterprise customers can elect to be notified of any problems via email. Our hosting platform usually obviates the need for downtime when we make changes to our services. However, we will notify customers by email at least 24 hours in advance of any planned downtime.<\/p>\n Your data remains owned by you; and only accessible to those whom you to choose to share. TeamRetro (and the GroupMap Technology team) may only access your data in limited circumstances such as when required by law or to provide technical support. Full details can be found in the TeamRetro Privacy Policy<\/a>.<\/p>\n We retain our users data for a period of 365 days after their trial or subscription ends. All data is then completely removed from the application. Users can request the removal of data at any time by deleting their account or contacting TeamRetro support. Read more about our privacy settings in our Privacy Policy<\/a><\/p>\n We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 24 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.<\/p>\n<\/div><\/div><\/div><\/div><\/div> Single sign-on (SSO) via your SAML Identity Provider (IdP) is available for all TeamRetro customers.<\/p>\n TeamRetro passwords are stored salted and cryptographically hashed using the state-of-the-art bcrypt algorithm. TeamRetro enforces a minimum password complexity requirement using Dropbox\u2019s ZXCVBN library, ensuring passwords are safely unguessable and unbreakable.<\/p>\n Users are required to verify their ownership of an email address via a link provided in an automated email prior to using for a TeamRetro account. All users must be authenticated prior to gaining access to customer data.<\/p>\n We protect our users against data breaches by monitoring and blocking brute force attacks.<\/p>\n We allow for 2-factor authentication via Google or your SAML IdP to protect against account takeover attacks.<\/p>\n Advanced role-based access control (RBAC) is offered on all accounts.<\/p>\n We use Datadog<\/a> to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.<\/p>\n<\/div><\/div><\/div><\/div><\/div> Our developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:<\/p>\nSecure payments<\/strong><\/h4>\n
Application security monitoring<\/strong><\/h4>\n
\n
Application security protection<\/strong><\/h4>\n
\n
Incident management<\/strong><\/h4>\n
Downtime reporting<\/strong><\/h4>\n
Your privacy, protected<\/strong><\/h4>\n
Data retention and removal<\/strong><\/h4>\n
Business continuity and disaster recovery<\/strong><\/h4>\n
<\/a><\/span><\/div><\/div><\/div><\/div><\/div>User Protection<\/h2>\n<\/div><\/div><\/div>
Single sign-on<\/strong><\/h4>\n
Passwords \u2013 protected<\/strong><\/h4>\n
Account verification<\/strong><\/h4>\n
Account takeover protection<\/strong><\/h4>\n
2-factor authentication<\/strong><\/h4>\n
Role-based access control<\/strong><\/h4>\n
Suspicious user behavior monitoring<\/strong><\/h4>\n
Security Practices<\/h2>\n<\/div><\/div><\/div>
Secure coding<\/strong><\/h4>\n
\n
Vulnerability scanning<\/strong><\/h4>\n